Bright Promotional Products

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FREQUENTLY ASKED QUESTIONS (FAQ)
 
Q - How can I place an order?
A – Simply fill out the Quick Quotation in the product pages or Contact Us form with the products you have shortlisted, our friendly sales representative will follow up your enquiry and response to you as soon as possible to finalise your unique order. 

Q - How do I know what the prices are?
A – Most of the product pages come with the price table showing the latest prices excluding GST. No hidden costs and hassle free to buy from us. 
However, we advise purchasers to request quotation from us to confirm the final price and price validity period. Please contact our sales representative if you need the product in any variation such as smaller or larger than as stated.

Q - How should I submit my logo for printing?
A – Attach your logo using the online Quick Quotation form or email to our sales representative. Logo is preferably in vector EPS, PDF or AI (Adobe Illustrator) format with all fonts converted to outline. High resolution JPG, BMP or other common format still acceptable but may require artwork re-creation charge. 

Our graphic designer will provide pre-printing Mock-Up Proof visual for approval. For example:

 

  

 

Q - Proof visual charge?
A – Yes, most of the promotional products consist Mock-Up Proof visual work with free of charge from Bright Promotional Products (unless otherwise specified). However, should there be too many changes or visual re-creation, this may incur a small service charge may cause unnecessary delays too.


Q - Can I request a sample(s)?
A – Yes, most of the samples are available for free of charge but must be returned (via post in your own postage / arrangement) in good condition within 30 days so that we can provide to other clients for sample review too.

Otherwise charges will be applied for non-return samples. Alternatively, samples can be purchased also. Contact our sales representative for more information and assistance.

Q - Can I visit Bright Promotional Products's Showroom or request visit from our Sales Representative?
A – No, Bright Promotional Products is a web-based promotional products company and we don't open our warehouse and showroom to our customers and request or sales representative to visit our customers too. 

This is to ensure we have the minimum running costs and eventually brings the savings back to our customers. All products are listed in our website complete with pictures, details and prices. Our product samples can be arranged as mentioned above.

Q - What's the lead time once an order is confirmed?
A – Orders with printing will normally require around 1 to 2 weeks lead time upon confirmation of final approved artwork as a reference (unless otherwise stated). Subject to quantity and printing requirements. Please check the lead time with our sales representative. Refer to our standard Terms and Conditions of Sales for more information.

Q - Short-shipment / Dead on Arrival? 
A – In the unlikely circumstance that short-shipments, DOA (Dead on Arrival) and deviations products must be reported within 5 days from delivered date. 2% over or under delivery considered fulfilment on all orders as a standard industry practice.

We will compensate accordingly after the investigation.

Q - What are the Bright Promotional Products terms of payment and payment methods? 
A – All payment transactions shall be carried out in cash, credit card (Visa & Master Cards), EFT, cheque, paypal (Amex) or bank cheque.
Payments by credit card will be subject to 2.0% surcharge or 3.0% surcharge for PayPal unless otherwise agreed.

All payments shall be approved prior to printing and we do not provide any credit facility unless otherwise agreed.